RETURN POLICY

WE UNDERSTAND ONLINE SHOPPING CAN BE INTIMIDATING, SO HERE ARE OUR RETURN/EXCHANGE POLICIES TO HELP YOU MAKE YOUR EXPERIENCE WITH US AS COMFORTABLE AS POSSIBLE!

RETURN POLICYIN CASE THERE IS A SIZING ISSUE, YOU HAVE 3 DAYS TO RAISE A SINGLE TIME RETURN REQUEST AFTER RECEIVING YOUR ORDER.

• WE DO NOT OFFER FREE RETURNS, ONCE YOU ISSUE THE RETURN YOU WILL BE CONTACTED VIA EMAIL AND WILL HAVE TO PAY A FEE OF RS 350 EACH FOR THE SHIPPING PICKUP FEE OF EACH ITEM.
• IN ORDER TO BE ELIGIBLE FOR RETURNS, THE ITEM MUST BE UNUSED AND UNTAMPERED WITH. A SCREENSHOT OR RECEIPT OF THE PROOF OF PURCHASE MUST BE PRESENT.
• RETURNS ARE CARRIED OUT BY SENDING AN EMAIL WITH YOUR ORDER NUMBER, ORDER ITEM, RETURN REASON  TO CUSTOMERSERVICE@STEPONMYEGO.COM 
• ONCE WE HAVE RECEIVED YOUR RETURNED ORDER AND INSPECTED IT, YOU WILL RECEIVE A REFUND IN THE FORM OF STORE CREDIT VIA EMAIL.
• ORDERS BOUGHT FROM THE RETURN STORE CREDIT ARE NOT ELIGIBLE FOR RETURN AGAIN. 
• WE DO NOT ACCEPT CANCELLATION OF ORDERS, IF ORDER CANCELLATION IS INSISTED 10% WILL BE DEDUCTED FROM THE AMOUNT REFUNDED. IF THE ITEM HAS BEEN SHIPPED, THIS IS NOT APPLICABLE AND THERE WILL BE NO CANCELLATION WHATSOEVER.
• AN ORDER IS NOT ELIGIBLE FOR REFUND IF THE CUSTOMER GIVES A WRONG ADDRESS AND THE ORDER HAS BEEN DELIVERED TO THE SAID ADDRESS
• IF A COD PACKAGE IS REJECTED WITHOUT RECEIVING, THE CUSTOMER WILL BE PERMANENTLY BLACKLISTED FROM MAKING FUTURE PURCHASES FROM OUR WEBSITE.
• WE DO NOT ACCEPT RETURNS FOR INTERNATIONAL ORDERS UNLESS THE ITEM IS FAULTY OR A WRONG SIZE HAS BEEN SENT. IN THIS CASE KINDLY CONTACT CUSTOMER CARE. WE HIGHLY RECOMMEND CONTACTING CUSTOMER CARE IF CONFUSED BETWEEN SIZES BEFORE PLACING THE ORDER. 
• WE DO NOT ACCEPT RETURNS FOR ORDERS THAT ARE CUSTOM MADE UNLESS THERE IS A VALID VIDEO PROOF SHOWCASING FAULT IN SIZING.

WE DO NOT OFFER AN EXCHANGE OR RETURN POLICY FOR ORDERS BOUGHT DURING SALE.