FAQS
FAQs
Why do you not offer COD as a mode of payment?
We are a made to order brand owing to our sustainable business model. Our COD test run showed us that a lot of people tend to not accept the package/not make the owed payment. This completely disrupts our model and is also unfair to all our kaarigars and staff who put in a lot of effort to produce and deliver to you a perfect product! Hence, as a brand we decided to do away with the COD mode of payment.
Where do we find the custom sizing form?
The custom sizing form can be found under our "Size Chart" section. You may also access it via this link.
How to take care of the Vegan Leather clothing items?
With every vegan leather purchase, we provide a 'vegan leather care guide' to ensure that your item remains in its original state for a lasting time!
How often do you release new products?
To keep things spicy, we aim to release a new product every 10 days ;)
I don't wear crop tops, can a top length be customized?
Yes, of course! You can send in an email with your order number from your registered email ID to customerservice@steponmyego.com and mention the desired length you'd want for your top!
You can also mention it on the 'Order Notes' section under checkout!
Why does your shipping take longer?
Owing to our sustainability goal, we follow a made to order model. A made to order model reduces the wastage of fabric waste AKA deadstock and hence has a more positive impact on landfills from our side. The minute you place your order, our kaarigars start work to create your piece!